Privacy policy
At Alyssa Roden, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, contact us, or otherwise interact with our services.
This Privacy Policy explains what information we may collect, how we use it, when we may share it, and the choices available to you.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you voluntarily provide to us when you use our website or purchase our products.
Depending on how you interact with us, this information may include:
- Full name
- Email address
- Billing address
- Shipping address
- Telephone number, if provided
- Order and purchase information
- Information you provide when contacting customer service
- Information you provide when requesting a return or refund
- Other information you voluntarily provide to us
We may also automatically collect certain technical information when you visit our website, such as:
- IP address
- Browser type
- Device type
- Operating system
- Website pages visited
- Referring website or source
- Date and time of website visits
- General website usage information
We use this information to operate, secure, and improve our website and services.
2. How We Use Personal Information
We may use personal information for the following purposes:
Order Processing
To process and fulfill purchases, including:
- Processing orders
- Confirming payments
- Preparing products for shipment
- Delivering orders
- Providing order and shipping updates
- Managing returns, refunds, and exchanges
Customer Service
To:
- Respond to customer inquiries
- Provide customer support
- Investigate order issues
- Handle damaged, defective, or incorrect products
- Process approved returns and refunds
Website Operation
To:
- Operate and maintain our website
- Improve website functionality
- Detect and prevent fraudulent or unauthorized activity
- Protect the security of our website and services
- Troubleshoot technical problems
Business and Service Improvement
We may use information to understand how customers interact with our website and improve our products, services, website experience, and customer support.
Marketing Communications
If you voluntarily subscribe to our marketing communications, we may use your email address to send promotional messages, product information, or other marketing communications.
You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the email or by contacting us.
We do not require you to subscribe to marketing communications in order to place an order.
3. How We Share Personal Information
We do not sell or rent your personal information to third parties.
We may share personal information with service providers that need the information to provide services on our behalf.
Depending on the services used by our store, these providers may include:
- E-commerce and website service providers
- Payment processing providers
- Shipping and delivery providers
- Order fulfillment and logistics providers
- Website hosting and technical service providers
- Customer service providers
- Analytics or advertising service providers, where applicable
These service providers may process information only as necessary to provide services to us, subject to applicable contractual or legal requirements.
We may also disclose information when reasonably necessary to:
- Comply with applicable law or legal process
- Respond to lawful requests from government authorities
- Protect our rights, property, or safety
- Protect the rights, property, or safety of customers or others
- Detect, investigate, or prevent fraud or other unlawful activity
4. Payment Information
When you make a purchase, payment information may be processed by third-party payment providers.
We do not need to store your complete payment card information on our own systems in order to process your order.
Payment information is handled according to the applicable payment provider's privacy and security practices.
For security reasons, please do not send complete credit card numbers or other payment credentials to us by email.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve functionality, and support analytics or advertising activities where applicable.
Cookies may allow our website or service providers to recognize your browser or device and provide certain website functions.
Depending on your browser, device, or applicable consent settings, you may be able to control or restrict cookies through your browser or device settings.
Disabling certain cookies may affect the functionality of some parts of our website.
6. Analytics and Advertising
We may use third-party analytics or advertising services to understand website traffic, measure the effectiveness of marketing activities, or improve our advertising.
Where applicable, these services may use cookies, pixels, tags, or similar technologies to collect information about website interactions.
We will use such services in accordance with applicable laws and platform requirements.
If we use customer information for advertising measurement, audience features, or similar purposes, we will handle that information according to applicable consent and privacy requirements.
7. Data Security
We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
We use appropriate technical and organizational safeguards based on the nature of the information we process.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.
Google's Merchant Center policies specifically prohibit unsafe collection or misuse of personal information, including collecting sensitive information through unsecured pages.
For this reason, customers should only provide personal information through the secure areas of our website or through our official customer service channels.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Processing and fulfilling orders
- Providing customer service
- Processing returns and refunds
- Maintaining business and transaction records
- Resolving disputes
- Preventing fraud
- Complying with applicable legal, accounting, tax, or regulatory requirements
When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal obligations.
9. Your Privacy Choices
Depending on applicable law, you may have certain rights regarding your personal information.
These may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Request information about how your personal information is used or shared
- Opt out of certain marketing communications
To make a privacy-related request, contact us at:
We may need to verify your request before completing certain requests.
10. Marketing Email Choices
If you receive promotional emails from us, you may unsubscribe at any time by clicking the unsubscribe link included in the email.
You may also contact:
to request removal from our marketing email list.
Unsubscribing from marketing communications will not prevent us from sending necessary transactional communications, such as order confirmations, shipping updates, or customer service messages.
11. Children's Privacy
Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 through our website.
If you believe that a child under 13 has provided personal information to us, please contact us at:
We will take reasonable steps to address the situation.
12. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security practices of third-party websites.
We encourage you to review the privacy policies of third-party websites before providing them with personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or applicable legal requirements.
When we make changes, we will update the Effective Date at the top of this Privacy Policy.
We encourage you to review this page periodically for the latest information about our privacy practices.
14. Contact Us
If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact us:
ALYSSA RODGERS RE INC
103 Main St
Petrolia, PA 16050
United States
Customer Service Email:
service@alyssaroden.com
U.S. Service / Customer Support Address:
103 Main St
Petrolia, PA 16050
United States