Terms of service
Welcome to Alyssa Roden.
These Terms of Service (“Terms”) govern your access to and use of the Alyssa Roden website and your purchase of products through our website.
By accessing or using our website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.
English Version
1. About Our Website
The website is operated under the business name Alyssa Roden by:
ALYSSA RODGERS RE INC
103 Main St
Petrolia, PA 16050
United States
Customer Service Email:
service@alyssaroden.com
Our website primarily offers artistic glassware and related products for customers in the United States.
We currently sell and ship products to customers in the United States only.
2. Eligibility
By using this website or placing an order, you represent that:
- You are legally capable of entering into a binding agreement.
- The information you provide is accurate and complete.
- You will use the website in accordance with these Terms and applicable laws.
If you are purchasing a product on behalf of another person or organization, you represent that you are authorized to do so.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, measurements, specifications, prices, and other product information displayed on our website are accurate.
However, minor differences may occur between product photographs and the actual product due to:
- Screen or device settings
- Lighting conditions during photography
- Manufacturing variations
- Normal differences in glass appearance
Product measurements are provided as approximate specifications unless otherwise stated.
We reserve the right to correct errors, inaccuracies, or omissions and to update product information when necessary.
4. Product Availability
Product availability may change without notice.
We reserve the right to limit quantities, discontinue products, or refuse an order when necessary, including when a product is unavailable or an inventory error has occurred.
If we are unable to fulfill an order that you have already paid for, we will provide an appropriate resolution, which may include a refund.
5. Prices and Payment
All product prices displayed on our website are stated in U.S. dollars (USD) unless otherwise indicated.
Applicable shipping charges will be displayed at checkout.
Our standard shipping rates are:
| Order Subtotal | Shipping Fee |
|---|---|
| Under $59 USD | $6.99 USD |
| $59 USD or more | FREE |
Payment must be successfully authorized before an order can be processed.
We reserve the right to correct pricing errors or other website errors.
If an order is affected by a significant pricing error, we may cancel the affected order and refund any payment already made.
6. Orders
Submitting an order through our website constitutes an offer to purchase the selected products.
After receiving your order, we may send an order confirmation email.
An order confirmation does not necessarily mean that the order has been finally accepted.
We reserve the right to refuse or cancel an order for reasonable reasons, including:
- Product availability issues
- Pricing or listing errors
- Suspected fraudulent activity
- Incorrect customer information
- Shipping restrictions
- Other circumstances requiring cancellation
If we cancel an order after payment has been received, the applicable payment will be refunded.
7. Order Processing and Shipping
Orders are generally processed within 1–2 business days after successful payment.
Orders are processed according to U.S. Eastern Time (ET).
Processing Hours:
Monday–Friday, 9:00 AM–5:00 PM ET
Orders placed after 5:00 PM ET, on weekends, or on U.S. federal holidays will begin processing on the next business day.
After processing, estimated U.S. domestic transit time is:
3–7 business days
The estimated total delivery time is:
4–9 business days
These are estimates and are not guaranteed delivery dates.
For complete shipping information, please refer to our Shipping Policy.
8. Shipping Destination
We currently ship to customers in the United States only.
We do not currently offer international shipping.
Customers are responsible for providing complete and accurate shipping information during checkout.
9. Returns and Refunds
Returns are subject to our Refund & Return Policy.
You may request a return within 30 days after the order is delivered.
The 30-day return period begins on the delivery date shown by the shipping carrier's tracking information, not on the order date or shipping date.
Customer-requested returns, such as returns due to changed mind, personal preference, or ordering the wrong item, are generally subject to customer-paid return shipping.
For products that arrive damaged, defective, or incorrect due to our fulfillment error, we will review the issue and provide an appropriate resolution.
If a return is approved due to our error or a damaged/defective product, the customer will not be required to bear the return shipping cost.
Please do not send a return package before receiving return instructions from us.
For complete return and refund requirements, please refer to our Refund & Return Policy.
10. U.S. Service / Return Support Address
Our U.S. service and customer support address is:
ALYSSA RODGERS RE INC
103 Main St
Petrolia, PA 16050
United States
This address serves as our U.S. Service / Return Support Address.
For approved returns, we will provide the applicable return instructions and return address.
Customers should not send returns to this or any other address without receiving return instructions from us.
11. Intellectual Property
Unless otherwise stated, the content of this website, including:
- Product photographs
- Product descriptions
- Logos
- Brand names
- Graphics
- Website design
- Text
- Other website materials
is owned by or used by Alyssa Roden and is protected by applicable intellectual property laws.
You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit website content without our prior written permission.
12. Prohibited Use
You agree not to use our website to:
- Violate applicable laws or regulations
- Commit fraud or other unlawful activities
- Interfere with website security or operation
- Attempt unauthorized access to website systems
- Introduce malicious software or harmful code
- Scrape, copy, or systematically reproduce website content without permission
- Misuse another person's personal information
- Use the website for any unlawful or unauthorized purpose
We reserve the right to restrict or terminate access when necessary to protect our website, business, customers, or service providers.
13. Third-Party Services and Links
Our website may use third-party services to support functions such as payment processing, shipping, website operation, analytics, customer service, or other business functions.
Our website may also contain links to third-party websites.
We are not responsible for the content, availability, privacy practices, or security of third-party websites or services that we do not control.
Your use of third-party services may be subject to their own terms and policies.
14. Privacy
Your use of our website is also subject to our Privacy Policy.
Our Privacy Policy explains how we collect, use, protect, and share personal information.
Please review our Privacy Policy for additional information regarding your personal information.
15. Disclaimer
To the extent permitted by applicable law, our website and its content are provided on an “as available” basis.
We make reasonable efforts to maintain accurate and reliable website information, but we do not guarantee that the website will always be:
- Available without interruption
- Completely error-free
- Free from technical issues
- Free from harmful components
Nothing in these Terms is intended to exclude or limit any consumer rights that cannot legally be excluded or limited under applicable law.
16. Limitation of Liability
To the maximum extent permitted by applicable law, Alyssa Roden and ALYSSA RODGERS RE INC will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or products, except where such limitation is prohibited by law.
Nothing in these Terms limits liability that cannot legally be limited or excluded.
17. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless Alyssa Roden and ALYSSA RODGERS RE INC from claims, liabilities, damages, losses, and reasonable expenses arising from your unlawful use of the website, violation of these Terms, or violation of the rights of another person.
18. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, website, products, services, or applicable legal requirements.
When we make changes, we will update the Effective Date at the top of this page.
Your continued use of the website after updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.
19. Governing Law
These Terms will be governed by applicable laws of the United States and the Commonwealth of Pennsylvania, without regard to conflict-of-law principles, except where applicable consumer protection laws provide otherwise.
Nothing in these Terms is intended to deprive consumers of rights or protections that cannot legally be waived under the laws applicable to them.
20. Contact Us
If you have questions regarding these Terms, please contact us:
ALYSSA RODGERS RE INC
103 Main St
Petrolia, PA 16050
United States
Customer Service Email:
service@alyssaroden.com
U.S. Service / Customer Support Address:
103 Main St
Petrolia, PA 16050
United States