Refund policy

At Alyssa Roden, we want you to be satisfied with your purchase. If you are not satisfied with your order, you may request a return according to the conditions below.

1. 30-Day Return Period

You may request a return within 30 days after the order is delivered.

The 30-day return period begins on the delivery date shown by the shipping carrier's tracking information, not on the order date or shipping date.

Return requests submitted after the 30-day return period may not be accepted.

2. Return Eligibility

To be eligible for a return, the item should generally be:

  • Unused
  • In its original condition
  • In the original packaging, when applicable
  • Suitable for resale
  • Accompanied by the order number or other purchase information

Because our products are glassware, customers should use appropriate care when repackaging returned items to help prevent damage during return shipment.

Items that are used, damaged after delivery due to customer handling, or otherwise not in returnable condition may not qualify for a return.

3. How to Request a Return

Please contact us at:

service@alyssaroden.com

Your return request should include:

  • Order number
  • Item(s) you wish to return
  • Reason for the return
  • Photos, if the item is damaged or defective

Please do not send a return package before your return request has been approved.

After your return request is reviewed and approved, we will provide the applicable return instructions and return address.

4. Return Address

Our U.S. contact and service address is:

ALYSSA RODGERS RE INC
103 Main St
Petrolia, PA 16050
United States

This address serves as our U.S. Service / Return Support Address.

For approved returns, we will provide the specific return instructions and return address after reviewing the return request.

Please do not send returns to any address before receiving return instructions from us.

This helps ensure that your return is sent to the correct location and can be properly processed.

5. Return Shipping Costs

Customer-Requested Returns

For returns due to reasons such as:

  • Changed mind
  • Ordered the wrong item
  • No longer wanted the item
  • Personal preference
  • Other reasons not caused by Alyssa Roden

the customer is responsible for the return shipping cost, unless otherwise agreed by us.

The original shipping fee, if any, is generally non-refundable for customer-requested returns.

Damaged, Defective, or Incorrect Items

If you receive an item that is:

  • Damaged during delivery
  • Defective
  • Incorrectly shipped
  • Missing an item due to our fulfillment error

please contact us at service@alyssaroden.com as soon as possible.

After reviewing the issue, we may provide an appropriate solution, which may include a replacement, refund, or other resolution.

For issues caused by our error or a damaged/defective product, we will not require the customer to bear the return shipping cost when a return is requested and approved by us.

6. Refunds

Once an approved return is received and inspected, we will determine whether the item qualifies for a refund.

If approved, the refund will be issued to the original payment method.

Refund processing time may vary depending on the payment provider or financial institution.

Please allow additional time for the refunded amount to appear in your account.

7. Partial Refunds

If a returned item is received in a condition that does not meet our return requirements, we may determine that the item is not eligible for a full refund.

Any applicable refund amount will be determined after reviewing the returned product and the circumstances of the return.

8. Exchanges

If you would like to exchange an item, please contact us at:

service@alyssaroden.com

Exchange availability may depend on product availability and the reason for the exchange.

9. Damaged Glassware

Because our products are glassware, please inspect your package and products after delivery.

If your item arrives damaged, please contact us at service@alyssaroden.com and provide:

  • Order number
  • Photos of the damaged glassware
  • Photos of the outer shipping packaging
  • Photos showing the condition of the package when received, if available

Please retain the damaged product and packaging until we provide further instructions.

10. Contact Information

ALYSSA RODGERS RE INC
103 Main St
Petrolia, PA 16050
United States

Customer Service Email:
service@alyssaroden.com

U.S. Service / Return Support Address:
103 Main St
Petrolia, PA 16050
United States