Shipping policy
At Alyssa Roden, we currently ship orders to customers in the United States only.
We are committed to providing clear shipping information and reliable delivery service for every order.
1. Shipping Destination
We currently ship to customers in the United States only.
At this time, we do not offer international shipping.
We ship orders to valid residential and commercial addresses within the United States.
We currently do not ship to P.O. Boxes, APO/FPO addresses, or locations outside the United States.
2. Order Processing Time
Orders are processed during our regular business hours based on U.S. Eastern Time (ET).
Order Processing Hours:
Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET)
Orders are typically processed within 1–2 business days after payment has been successfully received.
Orders placed before 5:00 PM ET on a business day will begin processing on that business day.
Orders placed after 5:00 PM ET, on weekends, or on U.S. federal holidays will begin processing on the next business day.
Eastern Time follows the U.S. daylight saving time schedule, including EST (UTC−5) during standard time and EDT (UTC−4) during daylight saving time.
The processing time includes order preparation, product inspection, and packaging before the order is handed to the shipping carrier.
3. Shipping Rates
Our standard shipping rates are based on the order subtotal:
| Order Subtotal | Shipping Fee |
|---|---|
| Under $59 USD | $6.99 USD |
| $59 USD or more | FREE |
The applicable shipping fee will be displayed at checkout before you complete your purchase.
All prices and shipping charges are shown in USD.
4. Shipping Time
After order processing is completed, the estimated domestic transit time is:
3–7 business days
The estimated total delivery time, including order processing and transit, is:
4–9 business days
| Shipping Stage | Estimated Time |
|---|---|
| Order Processing | 1–2 business days |
| Domestic Transit | 3–7 business days |
| Total Estimated Delivery | 4–9 business days |
These are estimated delivery times and are not guaranteed delivery dates.
Actual delivery times may vary depending on the destination, carrier operations, weather, holidays, peak shipping periods, or other circumstances beyond our reasonable control.
5. Shipping Origin
Orders are shipped from within the United States.
After processing, orders are handed to a U.S. shipping carrier for domestic delivery.
Tracking information will be provided when available.
Our shipping policy, shipping settings, and actual order fulfillment are intended to reflect our U.S. domestic shipping service.
6. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
Please allow some time for the carrier's tracking system to update after the package has been handed to the carrier.
If your tracking information has not updated for several business days, please contact:
Email: service@alyssaroden.com
7. Delivery Delays
We make reasonable efforts to process and ship orders within the estimated timeframes.
However, delivery delays may occasionally occur due to:
- Severe weather
- Carrier delays
- U.S. federal holidays
- Peak shipping periods
- Incorrect or incomplete shipping information
- Other circumstances beyond our reasonable control
If your package is delayed, please first check the tracking information provided by the carrier.
For additional assistance, please contact service@alyssaroden.com.
8. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you discover an error in your shipping address, please contact us as soon as possible at:
We will make reasonable efforts to assist with address corrections before the order is shipped.
Once an order has been shipped, we may be unable to change the shipping address.
9. Lost or Damaged Packages
If your package appears to be lost, significantly delayed, or arrives damaged, please contact us at:
For damaged products, please provide your order number and clear photos of the damaged product and packaging so that we can review the issue and provide appropriate assistance.
10. U.S. Contact & Service Address
ALYSSA RODGERS RE INC
103 Main St
Petrolia, PA 16050
United States
Customer Service Email:
service@alyssaroden.com
Our U.S. contact and service address is located in Pennsylvania, United States, within the Eastern Time Zone (ET).